If you\u2019ve been in that position, you\u2019ll know how frustrating it can be.<\/span><\/p>\n Rather than ignore that period, we think it\u2019s better to acknowledge it. You rely on products turning up on time, fitting correctly and performing as expected. When that doesn\u2019t happen, the pressure inevitably falls on you.<\/span><\/p>\n Earlier this year, we spoke openly with the Door-Stop team about the importance of recognising the challenges the trade experienced and demonstrating the improvements that have been made and they shared the following message with us directly for our trade customers:<\/span><\/p>\n \u201cBetween 2020 and 2023, our performance did not meet the standards you rightly expect from Door-Stop.<\/span><\/i><\/p>\n During that period, issues with product consistency, delivery reliability and communication affected some of our trade customers and their customers. We recognise that when this happened, it was you standing on site with your customer. The pressure, delays and reputational impact were felt most directly by installers and trade partners.<\/span><\/i><\/p>\n We are not seeking to revisit the past with excuses. Instead we want to be clear about what has changed.<\/span><\/i><\/p>\n Over the past two years we have implemented structured operational improvements across manufacturing, logistics and customer support. These include strengthened quality assurance procedures prior to dispatch, revised tolerance controls on frames and slabs, enhanced production oversight and improved coordination within our supply chain.<\/span><\/i><\/p>\n Our current on-time delivery performance stands at 99 percent. These metrics are monitored continuously and form part of our internal performance controls.\u201d<\/span><\/i><\/p>\n\n At The Trade Village, we\u2019ve seen a number of changes take place within Door-Stop aimed at addressing those problems. Improvements have been made across manufacturing processes, quality control, sizing tolerances and delivery performance, alongside wider operational changes designed to improve consistency across the business.<\/span><\/p>\n And we\u2019ve also strengthened our own support processes. Response standards have been clarified and parts dispatch procedures prioritised so that if issues do arise, they can be dealt with quickly.<\/span><\/p>\n We know that confidence in any product isn\u2019t rebuilt through articles or statements, but what turns up on site and how it performs once installed.<\/span><\/p>\n That\u2019s why we think the product is worth judging on what arrives on site today.<\/span><\/p>\n\n\n
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